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At Banktech we offer a range of payment solution terminals to meet your needs. Select a product below to find out more.

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Service and Support

Nationwide Field Service Banktech

Nationwide In-house Field Service

Service is a serious business! If your goal is to achieve the best possible financial return from your ATM’s or other products you must have a reliable professional organisation servicing and maintaining your equipment.

All BANKTECH products come with “The BANKTECH Advantage” – service standards which are made possible of our end-to-end control of the service and supply chain.

Our nationwide in-house field service provides reliable, responsive and consistence maintenance support backed by our own parts and rework centres.

BANKTECH has a major parts and re-work facility in Sydney with local parts centres in every state and territory around Australia, in some states more than one location.

BANKTECH are the only provider in Australia to deliver a full, in-house, end to end managed services solution to the industry including service provision of Help Desk, Deployment, Parts Repair, Second Line Maintenance, Transaction Processing and Cash Management.

BANKTECH understands that service and support is so important when making an investment in technology and has built its reputation on delivering the most responsive service in the industry – 24 hours a day, 7 days a week.

24-7-Help-desk-Banktech

24 x 7 Help Desk

Our ATM Monitoring, Incident Management and Helpdesk Facility in Sydney, constantly monitors ATMs for faults such as cash jams, hardware failures or communication drops, and is fully staffed 24 hours a day, 365 days a year.

Using the world leading Fiserv Device Manager application, our highly trained monitoring team significantly assists in delivering the highest ATM availability levels for BANKTECH’s network within the market.

Our Helpdesk also provides a highly professional point of contact for cardholders 24/7 in the event of issues with transaction failures or disputes.

BANKTECH understands that service and support is so important when making an investment in technology and has built its reputation on delivering the most responsive

Service and support in the industry – 24 hours a day, 7 days a week.

Our clients include