Blog News

Frustrated with Your CRT? You’re Not Alone

Frustrated with Your CRT? You’re Not Alone

Media Release

Venue managers across Australia are increasingly questioning whether their current Cash Redemption Terminal (CRT) provider is delivering the service and support they need to keep operations running smoothly.

If your CRT has started to feel like more trouble than it’s worth, you’re not alone.

According to Banktech, the company is speaking with venues every week whose CRTs are:

  • Suddenly “too old” to support
  • Slow to be repaired
  • Costing more than they should in service fees
  • Stuck waiting on offshore helpdesks that don’t understand local trading hours

For many venues, these frustrations only come to a head after one outage too many.

“Venue managers tell us they want reliable equipment, fast support and fair service costs,” said Henry Kiwarkis, Banktech’s General Manager of Sales. “Too often, they’re dealing with downtime, slow response times and uncertainty about the future of their CRT.”

Downtime can create stress for staff, inconvenience patrons and disrupt day-to-day operations. As a result, more venues are reviewing their CRT arrangements and exploring alternatives that offer better reliability and local support.

Banktech’s CRT solutions are designed to prevent these headaches before they happen, offering:

  • A range of CRTs to suit your venue
  • Same-day service as our goal, nationwide
  • 24/7 local helpdesk
  • Lower service and support fees
  • Long-term support for every CRT we place

With a nationwide service network and locally based support team, Banktech provides venues with a dependable, long-term CRT solution tailored to their operational needs.

“Our focus is giving venues confidence and certainty,” Henry added. “When issues arise, they want to know they can speak to someone locally and get back up and running quickly.”

Venue operators wondering whether there’s a simpler, more reliable way to manage their CRT are encouraged to explore their options.

Banktech is offering obligation-free consultations to help venues understand the alternatives available and discover what a better CRT experience could look like.

 

Date issued: 18 June 2026