Posted 4 weeks ago

Key Responsibilities:

  • Service Delivery Metrics: Define, monitor, and review system availability and service delivery metrics, implementing performance improvement initiatives and ensuring compliance with industry standards.
  • Team Leadership: Mentor and lead cross-functional teams to optimise processes and enhance customer satisfaction.
  • Maintenance Management: Schedule and execute system maintenance outages to cause least disruption, coordinating closely with the Client Account Management team.
  • Incident Management: Oversee the management of unplanned incidents, ensuring effective communication with clients and partners and timely service restoration.
  • Root Cause Analysis: Collaborate with stakeholders to analyse services disruption and implement strategies to mitigate future risks.
  • Performance Reporting: Analyse payment system performance data and provide actionable insights to stakeholders.

You will bring to the role:

  • Education: Relevant certifications in IT Service Management, Project Management, Lean, or Six Sigma will be highly regarded.
  • Experience: Minimum of 5 years in the payments industry with a focus on managing Technology Services delivery.
  • Technical Skills: Strong understanding of EFT Payments systems, payment processing technologies, and performance monitoring tools.
  • Analytical Skills: Proven ability to analyse complex data sets and derive actionable strategies.
  • Communication Skills: Excellent verbal and written communication abilities, adept at presenting information to various stakeholders.
  • Leadership Experience: Demonstrated success in leading and managing cross-functional teams effectively.

Desired Attributes:

  • Strong organisational skills with meticulous attention to detail.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Flexibility to adapt to changing priorities and demands.

 

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