EFT Payments Services Delivery Manager
Posted 4 weeks ago
Key Responsibilities:
- Service Delivery Metrics: Define, monitor, and review system availability and service delivery metrics, implementing performance improvement initiatives and ensuring compliance with industry standards.
- Team Leadership: Mentor and lead cross-functional teams to optimise processes and enhance customer satisfaction.
- Maintenance Management: Schedule and execute system maintenance outages to cause least disruption, coordinating closely with the Client Account Management team.
- Incident Management: Oversee the management of unplanned incidents, ensuring effective communication with clients and partners and timely service restoration.
- Root Cause Analysis: Collaborate with stakeholders to analyse services disruption and implement strategies to mitigate future risks.
- Performance Reporting: Analyse payment system performance data and provide actionable insights to stakeholders.
You will bring to the role:
- Education: Relevant certifications in IT Service Management, Project Management, Lean, or Six Sigma will be highly regarded.
- Experience: Minimum of 5 years in the payments industry with a focus on managing Technology Services delivery.
- Technical Skills: Strong understanding of EFT Payments systems, payment processing technologies, and performance monitoring tools.
- Analytical Skills: Proven ability to analyse complex data sets and derive actionable strategies.
- Communication Skills: Excellent verbal and written communication abilities, adept at presenting information to various stakeholders.
- Leadership Experience: Demonstrated success in leading and managing cross-functional teams effectively.
Desired Attributes:
- Strong organisational skills with meticulous attention to detail.
- Ability to thrive in a fast-paced, dynamic environment.
- Flexibility to adapt to changing priorities and demands.