WELCOME TO BANKTECH

Service & Support

  • Home
  • Service & Support

Industry leading service

We understand that device down-time means lost revenue, which is why all our devices are all built using the most reliable parts and equipment.
Should you need assistance though, we pride ourselves on an industry-leading service and support function.

Field Service Technicians

Customers can rest assured knowing they have access to

Onshore 24/7 help desk and incident management centre who solve over 85% of issues on the first call

A highly skilled national field service team, available 365 days per year

Onshore workshop with ability to build and repair all devices

An efficient logistics solution that collects and delivers devices fast

Need help now? Call our helpdesk on

1800 07 08 09

Looking for better service?

Get in touch today

24/7 helpdesk

Equipped with device monitoring software that allows us to identify most issues immediately

Responsible for handling all queries from transaction disputes to technician and device deployment

365-day field service

Technicians located in every capital city as well as available for dispatch across regional and remote areas

Supported by our national parts and re-work centre located in Sydney as well as regional parts centres located across the country.

We Are Social