With the rise in self-service technology across Australia and the globe, cash redemption terminals have become an essential touchpoint for many customers of pubs and clubs. Now with touchscreens, LED lighting, in-house advertising and cloud-based monitoring, cash redemption terminals have joined the digital age. When considering any payment or cash management solution, it’s crucial to think about the…
Author Archives: George
There is no doubt that Cash Redemption Terminals (CRTs) have revolutionised the gaming floor for Gaming Managers. Not only do they enable the discreet self-serve functionality that gaming participants want, they free up staff to provide a more personalised customer experience. Now that Cash Redemption Terminals are becoming more common place, there is a good deal of choice…
The role of the ATM is changing with society’s diminished requirement for cash, and the increase in the use of mobile and digital payments. As a result, there are many innovations happening around the world to keep ATMs relevant and useful to society. However, how ATMs develop in the hospitality industry, mainly pubs and clubs, could…
The independent pub is one of Australia’s most recognisable cultural icons. Known as the epicentre of many a country town, the good old pub was always the place to swap stories, relax with mates and sometimes even to post a letter. Running an independent pub today, however, is a completely different ball game to 20…
Cash Redemption Terminals (CRTs) have become an essential touchpoint for many customers of pubs and clubs. Yet, managing a fleet of CRTs is no easy task. Vendors need to deal with regulation and compliance requirements, ever-increasing security needs of pub and club venues, rising customer expectations about the interactions and experience they have with their devices. If…
The old-fashioned boozer may be on the decline, but many Australian pubs aren’t going down without a fight. Whether it’s a multi-function hospitality site that caters to all moods and demographics, a classic bistro or fine dining experience designed especially for locals, an eco-friendly drop or even just added peace of mind, venues are finding more…
Hospitality can be a cutthroat industry. Patrons are becoming more demanding, and online reviews more revealing. What’s hot one week may be not so hot the next. Societal trends like healthier lifestyles mean traditional revenue streams are shrinking. In the face of these challenges, venues are turning to technology to digitise their operations, driving efficiency, cutting…
For decades, clubs have been at the heart of the Australian hospitality industry and venues, providing a place for people to socialise, relax and have a bit of fun. But with Australians becoming more health conscious, and with more competition than ever for people’s leisure time (read: Netflix), traditional revenue streams are taking a hit and clubs…
Customer satisfaction is the number one priority for any successful business, and often the most difficult. Keeping staff ‘front of house’ whilst reducing back-office tasks is critical in that process. Spending less time clearing, counting and reconciling cash allows them to spend more time face-to-face with your customers. Banktech has been actively consulting with some…
The ATM is one of the greatest innovations of the 20th Century and Banktech is looking to reinvent it for the new century. Having an ATM dispense cash to their patrons will remain a core service for any pub or club however with more services being moved to mobile it is time to reinvent the ATM….