Service and Support

Industry leading service

We understand how important up-time is to your business, which is why all our devices are all built using the most reliable parts and equipment. However, even the best devices can occasionally experience issues. If this happens, we are committed to providing industry leading service and support.

Banktech has an in-house 24/7 help desk and incident management centre that understands your ATM and will identify and resolve most problems over the phone.

In the event you need assistance on site, our highly trained field service team operates 7 days a week.

24/7 Helpdesk

  • 24/7 help desk support available for all our customers
  • Our help desk is equipped with device monitoring software that allows us to identify most issues immediately.
  • The help desk is responsible for handling all queries from transaction disputes to technician and device deployment.

365 day field service

  • Our network of field service technicians operates 365 days a year.
  • We have technicians located in every capital city as well as being available for dispatch across regional and remote areas.
  • Our technicians are supported by our national parts and re-work centre located in Sydney as well as regional parts centres located across the country.

 

Banktech has 30 years experience working with the hospitality industry to deliver high quality products and services.