Unparalleled Service

Banktech employs its own dedicated team of experienced and highly trained field service engineers. We’ve built our reputation on delivering the most responsive service in the industry. 

Up-time of your equipment is critical.  Our people deliver end-to-end servicing.  We know our equipment and systems and can support them quickly and cost-effectively, allowing you to get on with what you do best – running your business.  Banktech is the name you can rely on. 

Check out our nation-wide field service and our 24/7 helpdesk offerings below.

Nation-wide Field Service

Our highly trained field service team operates seven days a week and is fully supported by both our National Re-Work Centre in Sydney and our spare parts depots across Australia.

We offer an end-to-end service that includes:

  • Help desk
  • Deployment
  • Parts repair
  • Second line maintenance
  • Transaction processing
  • Cash management

In-house field service

Nationwide in-house field service that offers reliable, responsive and consistent maintenance support, backed by our own parts and rework centres.

Workshop HQ

Major parts and re-work facility in Sydney.

State parts centres

You can’t fix equipment without access to parts. Our field service team is fully supported by our National Re-work centre located in Sydney and a network of spare parts depots located across Australia.

24/7 Helpdesk

Even the most reliable, sturdy devices will experience the occasional issue.

Banktech has the people, parts and monitoring processes in place to get you back up and running quickly. In most cases we are already working on the resolution before you know anything has happened.

Automated Device Manager Application

Our leading-edge automated monitoring technology enables us to quickly identify and assign a Service Level Agreeme. Banktech consistently delivers the highest industry availability levels for Banktech’s network.

Helpdesk

Our 24/7 help desk  is much more than just an answering service.  Our trained professionals can generally identify and fix the problem over the phone or can get the right person there to assist you. 

FAQS

What is Banktech’s service response time?

Banktech offers a 24/7 help desk. This means if devices go down, we get a notification often before the venue knows there is a problem with the device.  We offer help desk support that initially helps the venue resolve the issue themselves..

In addition, the Banktech Field Service Team operates 8am – 8pm, 7 days a week on all technologies.  Response times are typically 2 to 4 hours in metro areas and 4 to 6 hours in regional areas.

How many field techs do we have out there?

Banktech has just under 50 field techs working on keeping devices online at any one time. Our techs carry a wide range of spare parts to increase the chance of being able to fix a device on the spot.

What is the uptime that Banktech delivers?

We have the best uptime in the industry.  Our transaction processing uptime averages 99.99% and we provide proactive helpdesk support to assist in identifying and resolving site based issues at industry-leading speed.

Banktech has more than 25 years experience working with the hospitality industry to deliver high quality products and services.